Frequently Asked Questions
How long will I be there?
Since you choose your own adventure, activities can be anywhere from 15 minutes long to a whole day. We do ask that you arrive 15 minutes before your scheduled start time for the Aerial Course or Zip Tour. You will be required to participate in an orientation session which is a part of your activity.
What should I wear?
Comfortable athletic clothing suitable for the temperatures that day, and close-toed shoes like running or hiking shoes. No sandals or flip-flops. Long hair must be tied back at all times.
Do I need a reservation?
Yes, reservations are strongly recommended. Although we do accept walk ups when our schedule allows, we have a limited number of harnesses and helmets and need to ensure we have equipment and guides for all participants.
How do I make a reservation?
You may call us at 1-705-645-2512.
Please note – for groups of less than 20 people, payment in full is required at the time of booking.
Do I bring the waiver with me or can I complete one on-site?
You can either download and print the waiver from this website and fill it out before arriving, or obtain one once you arrive at the park.. The Waiver will inform you of the potential physical risks associated with the activities. Anyone under the age of 18 must have their waiver signed by a parent or guardian before they will be permitted to start their activity.
What happens if it rains?
These aerial adventures operate rain or shine. The only time we won’t go is if there is thunder and lightning, or really high winds. When this happens we close our courses until the bad weather has passed. Courses are closed for 30 minutes after the last thunder clap. Should your adventure be cancelled due to lightning or high winds, we will gladly re-schedule the remainder of your adventure for another date.
What are the age requirements?
There is no minimum age requirement, however, children must meet the minimum height and weight safety requirements (see below). Children 10 years and under must also be accompanied by an adult throughout the activity. Anyone under the age of 18 must have their waiver signed by a parent or guardian before they will be permitted to start their activity.
What are the safety requirements?
- Close-toe shoes are required such as running or hiking shoes (no sandals or flip-flops)
- Maximum weight: 250lbs (113kg)
- Minimum weight is 44 lbs (20kg)
- Minimum height is 48 inches (122cm)
- Children aged 10 and under must be accompanied on the activity by an adult (18 years and over)
- For safety reasons, pregnant women are not permitted on the activities
- Aerial Adventure Course: Guests need to demonstrate the ability to “self-rescue” during the orientation process
What is a self-rescue?
A self-rescue is when you hang freely from the safety line and pull yourself back up onto the platform. Guests will need to demonstrate the ability to self-rescue during the orientation process. The inability to be able to self-rescue will mean the guest will not be able to proceed with the climb and a full refund will be given.
Where are you located?
Muskoka Zip Lines & Aerial Park is located beside Santa’s Village theme park. You may enter through the Sportsland entrance, just past the Santa’s Village Gatehouse. See our location page for a map and directions.