|
Santa's
Village & Sportsland
E.L.F Program
Workshop Training Dates
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|
Date:
|
March
16, 2009 |
Time:
9:00 am - 12 noon
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Course
Name:
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Customer
Service 101 |
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Level:
|
Level
One |
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Cost:
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$10.00 |
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Location:
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Community
Room, Your Independent Grocer, Gravenhurst |
|
Description:
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Focused
on the basics of good customer service, this session lays out
the concepts behind the high five of customer service and how
the use them with every customer. Participants will be introduced
to the levels of service expected by a variety of customers
and practice providing care in a myriad of situations. Participants
will leave with practiced skills that can be employed in all
areas of their employment and personal life. |
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Date:
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March
16, 2009 |
Time:
1:00 pm - 4:00 pm
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Course
Name:
|
WHMIS |
|
Level:
|
Level
One |
|
Cost:
|
$10.00 |
|
Location:
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Community
Room, Your Independent Grocer, Gravenhurst |
|
Description:
|
All
workers are required to be knowledgeable and tested on the components
of the Workplace Hazardous Materials and Information System.
This workshop is a full training that outlines the responsibilities
under WHMIS, symbol recognition and how to read MSDS. |
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Date:
|
March
17, 2009 |
Time:
9:00 am - 12 noon
|
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Course
Name:
|
Basics
of Cash Handling |
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Level:
|
Level
One |
|
Cost:
|
$10.00 |
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Location:
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Lions'
Hall, Fraserburg Road, Bracebridge |
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Description:
|
This
program focuses on cash handling etiquette, providing change
to customers, policies on being accountable for your float and
revenue, how to cash out, and accounting terminology. This interactive
session would include practice with a cash register and interactions
with other participants. |
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Date:
|
March
17, 2009 |
Time:
1:00 pm - 4:00 pm
|
|
Course
Name:
|
Being
Entertaining in the Entertainment Industry |
|
Level:
|
Level
Two |
|
Cost:
|
$10.00 |
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Location:
|
Lions'
Hall, Fraserburg Road, Bracebridge |
|
Description:
|
Our
guests demand staff that are engaging and enhance their ride
experience. Santa's Village began the transition to being more
entertaining with the addition of tag lines for each ride in
the summer of 2008. Many staff were challenged by this expectation
as they were unable to 'let go'. This session pulls from the
camp counsellor sense of fun and gives the participants an opportunity
to be creative and entertaining, casual but professional, building
the skills required to be entertaining in the entertainment
industry. |
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